00:00Hello
Sample call loaded · 14:32 · Hindi + English
Every call, heard.
Every deal, understood.
Zebmic records and transcribes your team's calls, scores them, finds the moments that win or lose deals, and turns them into coaching, without anyone taking notes.
Hi, thanks for making time today. Is this still a good moment?
01:30 · Auto Transcripts
Live transcript, Hindi and English as spoken
Hi, thanks for making time today. Is this still a good moment?
03:12 · Call Scorecards
Scored against your checklist
0/100
- Greeting and agenda
- Discovery questions
- Pricing objection handled
- Competitor handled
- Next step agreed
11:30 · Talk Analytics
Talk ratio
Questions asked 1
09:00 · Coaching Clips
Coaching library
07:45 · Deal Moments
Moments found in this call
- 03:12ObjectionToo expensive for our team size
- 07:45CompetitorWe're also talking to Brand X
- 11:30Next stepSend the proposal, demo on Thursday
13:00 · CRM Sync
Written to the deal, no typing
- Summary
- 40-seat team, reviews 2 calls a week, Hindi coverage gap
- Deal stage
- Discovery > Proposal
- Next step
- Demo, Thursday 4 PM, both team leads
- Risk
- Price sensitivity, competitor in evaluation
01:30Auto Transcripts
Every word, in the language it was spoken.
Speaker-labelled transcripts in minutes, in English, Hindi and eight more Indian languages. Calls that slip between Hindi and English stay exactly as they were said, searchable down to the word.
Pichhle saal humne 18% discount liya tha, is baar bhi wahi chahiye.
I understand. The discount last year was tied to a two-year term.
Two years is fine, but finance will ask why the price went up.
Main aapko ek comparison bhej deta hoon, usage ke saath. Will that help?
Languages
11 languages, mixed freely
Redaction
Sensitive numbers masked
Search every call
“discount” said 128 times across 64 calls this week
03:12Call Scorecards
Your checklist. Every call. No sampling.
Managers used to score two calls a week. Zebmic scores all of them against the checklist you already coach to, and links every score to the exact moment that earned it.
Scorecard builder
Discovery call checklist
Call #4,812 · Discovery
Scored 41 seconds after hang-up
- Greeting and agenda10
- Discovery questions25
- Pricing handled8
- Competitor addressed15
- Next step agreed20
Support QA
Same engine, support checklist
- Identity verified
- Issue restated
- Hold under 2 minutes
- Resolution confirmed
Evidence
Every point has a quote
+20 · Next step · 11:30
“Send the proposal, and let's do a demo on Thursday.”
Team spread
Scores by week
Manager review
Override with a reason
07:45Deal Moments
The seconds that win or lose the deal.
Objections, competitor names, pricing talk, next steps and risks are pulled out of every call and stacked into one list. Each one opens the recording at the exact second it was said.
This week · all calls
1,284 callsMoments that need a manager
- Price objections42
- Competitor mentions17
- Deals with no next step9
- Discount requests23
- Next steps agreed118
Competitor tracker
Brand X mentions, last 8 weeks
Risk
No next step, 9 deals
- Logistics, 120 seats
- Edtech renewal
- Retail chain, pilot
Custom trackers
Your own phrases
09:00Coaching Clips
The best coach on your floor is last week's call.
Cut the 40 seconds that matter from any call and file it into a library: great objection handling to copy, missed moments to review together. New reps learn from real calls, not scripts.
Library · Price objections
Reframing cost per seat
Anchoring on ROI
Discount offered too early
Silence after price
New rep onboarding
12 clips · 38 minutes
Clip thread
Discount offered too early
Suggested clips
3 new moments from yesterday worth keeping.
Share a clip, not the whole call
Send one moment to a rep or a team lead. Links are internal, need a login, and expire when you choose.
11:30Talk Analytics
Talk less. Ask better. See it weekly.
Talk ratio, questions asked, longest monologue and patience after a question, tracked for every rep and every team. Trends show whether coaching is working, not just whether people are busy.
Inside sales · Week 38
Target talk ratio 55%| Rep | Talk ratio | Questions | Monologue |
|---|---|---|---|
| SDR · Pune | 71% | 4 | 2:48 |
| AE · Bengaluru | 54% | 11 | 1:05 |
| SDR · Jaipur | 63% | 7 | 1:40 |
| AE · Mumbai | 58% | 9 | 1:22 |
| Renewals · Delhi | 49% | 12 | 0:58 |
Longest monologue
2:48
SDR · Pune. Team target is under 1:30.
Questions per call
5.1 to 8.2 in 7 weeks
Team talk ratio
Moving toward 55%
13:00CRM Sync
The CRM updates itself when the call ends.
A summary, the agreed next step, the deal stage and any risks are written to the right record within a minute of hang-up. Reps sell, the pipeline stays honest.
Deal record
Renewals expansion · 40 seats
- Stage
- DiscoveryProposal
- Next step
- Thu 4:00 PM Demo with both team leads
- Summary
- 40-seat inside sales and renewals team. Reviews two calls a week today. Needs Hindi coverage. Evaluating Brand X.
- Risks
- Price sensitiveCompetitor active
- Owner
- AE · Bengaluru
Connects to
Your CRM
- Salesforce
- HubSpot
- Zoho CRM
- Freshsales
- LeadSquared
- Pipedrive
Field mapping
You choose what gets written
Webhook · call.analyzed
01{02 "deal_stage": "proposal",03 "next_step": "Demo, Thu 16:00",04 "score": 78,05 "moments": ["objection@03:12", "competitor@07:45"]06}
13:40Recording notice
Recorded in the open. Never in the dark.
Call intelligence only works when everyone on the call knows. Zebmic is built so that customers are told, reps are told, and the company stays in control of its data.
A recording notice on every call
A spoken or written notice opens each call, and an optional consent prompt asks the customer to confirm. Calls without a notice are not processed.
“This call is recorded for quality and training. Press 1 to continue.”
Coaching, not surveillance
Reps are told their calls are analysed and can see their own scores and clips.
Encrypted, then deleted
Encrypted in transit and at rest. Kept only as long as your admin sets.
Your calls train nobody else's AI
Call data belongs to your company. It is never used to train models for other customers, and you can export or delete it at any time.
Access by role
Reps see their own calls. Managers see their team. Admins control retention, exports and integrations.
14:00Questions
Questions people ask before the demo.
Shown the way Zebmic shows every call: question, answer, timestamp.
14:02Which dialers and meeting tools do you support?
Zoom, Google Meet and Microsoft Teams for video calls. Exotel, Knowlarity, Ozonetel, Twilio and Aircall for cloud telephony. For reps who call from their own phones, the Android recorder app uploads calls to Zebmic automatically. Anything else can push recordings through our upload API.
14:06Do customers know they're being recorded?
They must, and Zebmic makes that the default. A recording notice plays or is posted at the start of every call, and you can switch on a consent prompt that asks the customer to confirm before recording continues. Calls without a notice are not processed.
14:10Which languages are supported?
English, Hindi and Hinglish, plus Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Malayalam and Punjabi. Calls that switch languages mid-sentence are transcribed as spoken, not forced into one language.
14:14Is call data secure?
Recordings and transcripts are encrypted in transit and at rest. Your admin sets how long they are kept, after which they are deleted for good. Your data is never used to train AI models for any other customer.
14:18Can we score support calls too?
Yes. Scorecards are built from your own checklist, so a support QA form with identity checks, issue restatement, hold etiquette and resolution confirmation works the same way a sales checklist does.
14:22How long does setup take?
Most teams connect a meeting tool or dialer and see their first scored call the same day. Building a custom scorecard from your existing checklist usually takes under an hour.