11:30Talk Analytics
The rep who talks less usually closes more.
Talk ratio, questions asked, longest monologue, patience after a question and interruptions, measured on every call. See each rep and each team week by week, and know whether coaching is changing how calls sound.
- 01:00Rep talking 78%
- 06:20Monologue 2:48
- 11:40Open question asked
- 16:00Customer talks 1:40
- 23:20Ends at 57%
ScreenInside Talk Analytics
The whole floor, on one table.
Sort by any metric, filter by team or call type, and open the calls behind any number.
Week 38 · all teams · 1,284 calls
DiscoveryDemoSupport| Rep | Talk ratio | Questions | Longest monologue | Patience | Interruptions |
|---|---|---|---|---|---|
| SDR · Pune | 71% | 4 | 2:48 | 0.6s | 9 |
| AE · Bengaluru | 54% | 11 | 1:05 | 1.8s | 2 |
| SDR · Jaipur | 63% | 7 | 1:40 | 1.1s | 5 |
| AE · Mumbai | 58% | 9 | 1:22 | 1.4s | 3 |
| Renewals · Delhi | 49% | 12 | 0:58 | 2.1s | 1 |
| Support · Chennai | 44% | 8 | 1:12 | 1.9s | 2 |
Team talk ratio
Down 11 points in six weeks
Questions per call
5.1 to 8.2 since coaching started
DetailWhat it does
Five numbers that describe a call.
Each metric is measured per call, rolled up per rep and team, and linked back to the calls that produced it.
Talk ratio
Share of the call each side spoke
Set a target by call type. Discovery calls usually aim lower than demos.
Questions asked
Open and closed questions counted separately.
9 6 open
Longest monologue
The longest stretch a rep spoke without a pause for the customer.
1:22
Patience
How long a rep waits after the customer stops speaking.
1.4s
Interruptions
Times the rep started speaking over the customer.
3
Compare to your best
Benchmark each rep against your own top quartile, not an industry average.
Export
Download any view as CSV for your own reporting.
FlowHow it plays out
From hello to done.
What Talk Analytics does on a single call, in order.
- 00:0001
Speakers separated
Every second of the call is assigned to the rep or the customer.
- +00:3002
Metrics measured
Talk ratio, questions, monologues, patience and interruptions are calculated for the call.
- Daily03
Rolled up
Numbers roll up by rep, team, call type and week, with targets you set.
- Weekly04
Coached and tracked
Managers pick one metric per rep to work on and watch the trend move.
Use casesSales and support
One feature, two floors.
How sales and support teams put Talk Analytics to work.
Coach the habits that close
- Set talk-ratio targets for discovery and for demos
- Spot reps who pitch before they ask
- Show the before and after of a coaching plan
Shorter calls without rushing
- Find agents who interrupt frustrated customers
- Track patience on escalations
- Compare hold and talk patterns across queues
14:00Questions
Talk Analytics, asked and answered.
Next chapter · 13:00CRM SyncSummaries and next steps logged automatically14:02What is a good talk ratio?
It depends on the call. Many sales teams aim for the rep speaking under 60% on discovery calls and a little more on demos. Zebmic lets you set your own target per call type and benchmarks against your top performers.
14:06Do metrics work for multi-person calls?
Yes. Every speaker on your side is grouped as the team and every speaker on the customer side as the customer, and individual speakers are still shown on the call page.
14:10Can reps see their own analytics?
Yes. Reps see their own numbers and trends. Managers see their team. Admins choose whether reps can see team averages.
14:14How far back do trends go?
As far back as your retention period. If calls are kept for a year, trends cover a year.