01. The service
Zebmic records, transcribes and analyses sales and support calls, and provides scorecards, deal moments, coaching clips, talk analytics and CRM sync. Features available to you depend on your plan.
02. Accounts and users
- You must provide accurate sign-up details and keep login credentials secure.
- You are responsible for activity in your workspace and for the users you add.
- A user is anyone whose calls are recorded or who reviews calls. Admin-only and view-only users are not billed.
03. Your responsibility for recording
You are responsible for making sure every call you record complies with the law that applies to it. In particular you must:
- Inform everyone on a call that it is being recorded and analysed, and obtain consent where the law requires it.
- Inform your team members that their calls are analysed for coaching and quality.
- Not use Zebmic for covert recording or for monitoring that people have not been told about.
Zebmic provides recording notices and consent prompts to help, but turning them off or misconfiguring them is your responsibility.
04. Your data
Recordings, transcripts and analysis belong to you. You grant us permission to process them only to provide the service to you. We do not use your call data to train AI models for other customers. You can export your data at any time while your workspace is active.
05. Acceptable use
- Do not upload content you have no right to record or process.
- Do not attempt to access other workspaces, reverse engineer the service or disrupt it.
- Do not use Zebmic to make decisions about individuals solely on automated scores without human review.
06. Free trial
New workspaces can record their first 100 calls free with Band features enabled. When the trial ends, recording pauses until a plan is chosen. Trial data is kept for 30 days after the trial ends, then deleted if no plan is chosen.
07. Plans and billing
- Plans are priced per user per month in US dollars, billed monthly or annually in advance.
- Each user includes up to 2,000 recorded minutes a month. We will contact you before taking any action on sustained use above this.
- Adding users mid-term is charged pro rata. Taxes are added where applicable.
- Refunds are covered by the Refund Policy.
08. Availability and changes
We work to keep Zebmic available and will give advance notice of planned maintenance where possible. We may improve or change features; if we remove a feature that is material to your plan, we will tell you in advance.
09. AI-generated output
Transcripts, translations, scores and summaries are generated automatically and may contain errors. They are meant to support coaching and review by people, not to replace human judgement.
10. Liability
To the extent the law allows, our total liability for any claim relating to the service is limited to the fees you paid in the 12 months before the claim. Neither side is liable for indirect or consequential losses, such as lost profits.
11. Ending the agreement
You can cancel at any time; your plan runs to the end of the paid period. We may suspend a workspace that breaches these terms, for example by recording without notice. After cancellation you have 30 days to export data before it is deleted.
12. Governing law
These terms are governed by the laws of India, and the courts of Karnataka have jurisdiction over disputes arising from them.