09:00Coaching Clips
Forty seconds of a real call beats forty slides.
Cut the moment that matters out of any call and file it where your team can learn from it. Great objection handling to copy, missed moments to review together, and playlists that get new reps ready faster.
- 03:12Clip: price reframe
- 07:00Missed: long silence
- 12:40Clip: competitor question
- 16:20Coach note added
- 20:50Shared to onboarding
ScreenInside Coaching Clips
Cut it, tag it, teach it.
Clips keep their transcript, their deal, and the coach's notes pinned to the exact second.
Clip · from call #4,812
Reframing cost per seat
“At forty seats that's less than one rep's weekly coffee budget, and you'd hear every call they make.”
Libraries
- Price objections1:02 avg24 clips
- Discovery openers0:48 avg18 clips
- Competitor handling0:55 avg11 clips
- Support escalations1:20 avg9 clips
Great vs missed
Assigned review
“Price objections” due Friday · 7 of 12 reps done
DetailWhat it does
A training library that fills itself.
Every day of calls produces moments worth teaching. Zebmic suggests them, managers approve them, and new reps learn from your own floor.
Two clicks to cut
Select a stretch of transcript or drag on the waveform. The clip keeps its transcript and translation.
Great or missed
Tag each clip so reps know whether to copy it or learn from it.
Suggested daily
High-scoring moments and clear misses are proposed for review.
Playlists for onboarding
Group clips into a path for new reps, set a due date and see who has finished.
Timestamped notes
Comments pin to a second in the clip, so feedback points at the exact words.
Internal links only
Clips need a login to open, and shared links expire when you choose.
FlowHow it plays out
From hello to done.
What Coaching Clips does on a single call, in order.
- 03:1201
A moment happens
A rep handles an objection well, or lets one slide.
- +1 day02
Suggested as a clip
Zebmic proposes the moment to the manager with its score and transcript.
- Review03
Tagged and filed
The manager trims it, tags it great or missed, adds a note and files it in a library.
- Friday04
Learned by the team
The clip goes into a playlist, reps watch it, and completion shows on the manager's view.
Use casesSales and support
One feature, two floors.
How sales and support teams put Coaching Clips to work.
Ramp new reps on your best calls
- Build a first-week playlist from top performers' calls
- Share one strong competitor answer with the whole floor
- Run weekly call reviews on clips, not on memory
Teach tone, not just process
- Collect the calmest handling of angry customers
- Review missed empathy moments one to one
- Train new agents on real escalations before their first shift
14:00Questions
Coaching Clips, asked and answered.
Next chapter · 11:30Talk AnalyticsTalk ratio, questions and trends by rep14:02Can reps make their own clips?
Yes, if your admin allows it. Reps can save moments to a personal folder and suggest them for a team library, where a manager approves them.
14:06Can clips be shared outside the company?
Clips are internal by default and need a login to view. Admins can allow time-limited external links, for example for an outside trainer.
14:10What happens to a clip when the call is deleted?
Clips follow the same retention rules as the call. If your policy keeps calls for 180 days, the clip is deleted with the call unless an admin marks the library as a longer-term training set.
14:14Do clips keep their transcript?
Yes. Every clip carries its transcript in the original language with the English translation, so it can be read as well as heard.