01. Try before you pay
The free trial covers your first 100 recorded calls with Band features on. No payment is taken during the trial.
02. Monthly plans
- Monthly plans can be cancelled at any time and run until the end of the current month.
- Monthly payments are not refunded for partial months.
03. Annual plans
- If you cancel within 14 days of your first annual payment, you receive a full refund.
- After 14 days, annual plans run to the end of the paid term and are not refunded for unused months.
- Users removed mid-term are not refunded but can be reassigned to other people.
04. Service problems
If a confirmed fault on our side stops recording or analysis for your workspace for more than 24 hours in a row, you can ask for a credit for the affected days, applied to your next invoice.
05. Billing errors
If you were charged twice or charged for the wrong number of users, we refund the difference in full once it is confirmed.
06. How to request a refund
Send a request through the Talk to us page with your workspace name and the invoice concerned. Approved refunds go back to the original payment method, usually within 7 to 10 business days depending on your bank.