AboutWhy we exist
Most calls are never heard by anyone who could learn from them.
Sales and support teams make thousands of calls a month. Those calls hold the real reasons deals close, slip or die, and the real reasons customers stay or leave. Almost none of it reaches the people who coach the team.
Zebmic exists to close that gap. Record every call openly, understand it in the language it was spoken, and hand managers the exact moments worth talking about, with nobody taking notes.
NameWhy a zebra
Every stripe is a voice.
Draw a conversation as a strip of time and colour each turn by who is speaking. Rep in white, customer in black. What you get is a zebra. The width of each stripe tells you who held the call, and that is where coaching starts.
Call length
14:32
Turns
26
Rep / customer
62 / 38
The stripes above are the sample discovery call on our homepage, turn by turn.
BeliefsHow we build
Six things we won't compromise on.
These decide what goes into the product and what stays out.
Every call deserves a listener
A manager can review two calls a week. The other ninety-eight still shaped a deal or a customer. All of them should count.
A score needs evidence
If a rep can't see the quote behind a number, the number will be ignored, and it should be.
Coach, don't watch
Reps are told their calls are analysed and see what their managers see.
Hinglish is a language
Customers in India switch languages mid-sentence. A transcript that forces one language loses the call.
The calls belong to you
Your recordings never train models for anyone else, and you decide how long they live.
Habits beat dashboards
One metric a rep works on for a month does more than twenty metrics nobody reads.
Built hereFor Indian calls
Made for calls that switch languages mid-sentence.
Most call tools are built for English-only calls on American dialers. Zebmic starts from the calls Indian teams actually make.
One sentence, two languages
“Pricing thoda zyada lag raha hai, but if the demo goes well toh hum next quarter mein dekh sakte hain.”
“The pricing feels a bit high, but if the demo goes well we can look at it next quarter.”
Indian telephony
Connected to the dialers Indian teams use
Formatting
Lakhs and crores
₹1,20,00,000
Scripts
Roman or native
नमस्ते · வணக்கம் · ನಮಸ್ಕಾರ
NeverWhat we won't build
Some features stay off the roadmap.
Saying no is part of the product.
- Hidden recordingZebmic will not process a call that had no recording notice.
- Secret rep monitoringThere is no mode that analyses reps without telling them.
- Training on your calls for othersYour calls never improve a model that another customer uses.
- Scores without quotesEvery point on a scorecard links to the moment behind it.
- Per-call pricingTeams should never ration which calls get recorded.